When we
take a plane, we expect to be taken care of in every possible way. We expect to
enjoy a comfortable trip in which our airline pays attention to every detail.
We expect to travel in comfortable seats, get a good in-flight attention and be
sure that our luggage is safeguarded. Aeromexico
is famous for its excellent service and attention. If you have booked your
ticket in Aeromexico (Mexico) then you and your baggage are in good hands.
For the
most secure transportation of your baggage, please pay special attention to the Baggage Policies for Flights by Aeromexico. Avoid delays and inconveniencies by
respecting the baggage norms that are currently in force.
First of
all, all checked luggage must display the passenger’s identification (name and
address) both inside and outside. The correct identification tags are available
uncharged at any check-in counter or at your travel agency.
It is also
advisable not to carry valuable items such as jewelry, art, fragile items,
official documents, electronic devices, cameras, video equipment, vital
medication, perishable products, liquid articles or money in your baggage. Fragile
and perishable items are checked and transported at the passenger’s own risk
and the company does not assume any liability for these items.
It is also
really important to check that the airport code on your baggage check-in ticket
coincides with the name of your destination. When claiming your baggage upon
arrival, you will need to make sure that the number of Baggage Claim Tag
matches the number of pieces of baggage you checked in and that the series
number of your Baggage Claim Tags coincides with the ones on your bags’ labels.
Promotions:
If you are
a Platinum or Skyteam Elite Plus Passenger, you will be allowed to carry an
additional bag with a weight not superior to 20 kilos on any route operated by
Aeromexico and Aeromexico Connect and on any class of service.
If you are
a Gold or Skyteam Elite Passenger, you will be allowed to carry an additional
bag with a weight not superior to 10 kilos on any route operated by Aeromexico
and Aeromexico Connect (Mexico) and on any class of service.
There are
certain complimentary baggage allowances depending on the type of flight and
destination.
For
domestic flights (within Mexico) in Premier Class you can carry 2 pieces (30kg) and in Coach Class,
1 piece (25kg).
For flights
to/for US and Canada in Premier Class you can carry 2 pieces (32kg ea.) and in
Coach Class, 1 piece (23kg).
For flights
to/from Europe in Premier Class you can carry 2 pieces (32kg ea) and in Coach
Class, 1 piece (32kg).
For flights
to/from Central America in Premier Class you can carry 2 pieces (32kg ea.) and
in Coach Class, 2 pieces (32kg ea.)
For flights
to/from South America and Cuba except Brazil in Premier Class you can carry 3
pieces (23kg ea.) and in Coach Class, 2 pieces (23kg ea.)
For flights
to/from Brazil in Premier Class you can carry 3 pieces (32kg ea.) and in Coach
Class, 2 pieces (32kg ea.)
For flights
to/from Asia in Premier Class you can carry 3 pieces (32kg ea.) and in Coach
Class, 2 pieces (23kg ea.)
If you are
travelling with infants one stroller, baby carrier or bassinet of up to 20kg
and 1.5 meters long is allowed at no extra charge.
Please
remember these specifications before checking your baggage so that you can
avoid any type of inconveniences at the check-in point and you ensure to enjoy a
comfortable and easy flight.
Cecilia Vittori
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